We offer 30-day returns for all eligible purchases made through Gaston Luga AU, managed locally by ProductLink Distributions Pty Ltd.

 

How to Start a Return

To request a return, please visit our Help Centre and complete the return request form:

👉 Start a Return – Gaston Luga AU Help Centre

Please do not return items without prior approval – unauthorised returns will not be accepted.

 

Eligibility Criteria

To be eligible for a return:

• Items must be in original condition – unused, unworn, with tags and in original packaging

• You must have proof of purchase (e.g. order confirmation)

Returns must be posted to:

Locked Bag 948, Gisborne VIC 3437, Australia

 

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can assess and resolve the issue.

Learn more about our Limited Lifetime Warranty

 

Non-Returnable Items

The following cannot be returned:

• Personalised/customised items

• Personal care items (e.g. beauty products)

• Gift cards

• Items marked as Final Sale

 

Free Return Shipping

For eligible returns, we’ll email you a prepaid shipping label and instructions once your return is approved.

 

Exchanges

We currently don’t offer direct exchanges. The quickest way to get a different item is to return your product for a refund and place a new order separately.

 

Refunds

Once we receive and inspect your return:

• If approved, your refund will be issued to your original payment method within 10 business days

• Please allow additional time for your bank or payment provider to process the refund

If more than 15 business days have passed since your return was approved, please contact us here.